Refund policy

We want you to love your Ellure piece. If something isn't quite right, here's how returns and exchanges work.

Return Window
We accept returns and exchanges within 30 days of delivery. To be eligible, items must be unworn, undamaged, and in their original packaging with all tags and certificates included.

How to Start a Return or Exchange
Contact us through our Contact page with your order number and the reason for your return or exchange. We'll walk you through the next steps.

Return Shipping
Customers are responsible for return shipping costs on refunds. For exchanges, we cover the cost of shipping your new item back to you. If your item arrived damaged, defective, or incorrect, we'll cover all shipping costs both ways.

Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds will be processed to your original payment method within 10 business days.

Non-Returnable Items
Custom or made-to-order pieces are final sale and not eligible for return or exchange, unless the item arrives damaged or defective.